Effective Date: July 8, 2025
At Levels Dispensary, we take pride in the quality of our products and the satisfaction of our customers. Due to the nature of cannabis products and compliance with local laws, we have a strict no returns and no refunds policy, except in the cases outlined below.
All purchases made through our website or in-store are considered final. We do not accept returns or exchanges for any reason, including but not limited to:
Change of mind
Personal preference
Incorrect product ordered
Please double-check your order before placing it.
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. We may offer a replacement or partial refund at our discretion. You must provide:
Order number
Photos of the product and packaging
Description of the issue
Contact us at:
📧 hello@levelsdispensary.com
📞 +1 (Your Support Number)
We are not responsible for delays or damages caused by third-party delivery services. However, if your order arrives in unusable condition, please reach out to us immediately with photo proof.
Orders cannot be canceled once they are processed or shipped. If you need to cancel an order, contact us immediately after placing it. If it has not yet been fulfilled, we may be able to assist.
For legal and safety reasons, the following items are non-returnable under any circumstance:
Cannabis flower or concentrates
Edibles or infused products
Opened packages
Perishable goods
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date.
